Privacy Policy
Your privacy and data security are our top priorities
Introduction
VSIP Technologies ("we," "our," or "us") operates the VSIP Platform, a Voice Systems Integration Platform Framework that connects call systems with healthcare EMRs, business CRMs, and communication platforms. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
We are committed to protecting your privacy and maintaining the highest standards of data security, particularly when handling Protected Health Information (PHI) and other sensitive business data.
Information We Collect
Personal Information
- • Account information (name, email, phone number, organization)
- • Authentication credentials and security tokens
- • User preferences and configuration settings
- • Billing and payment information (processed by third-party providers)
Call and Communication Data
- • Call metadata (duration, timestamp, caller/recipient information)
- • Webhook payloads and API request data
- • Integration configuration and field mapping data
- • System logs and performance metrics
Technical Information
- • IP addresses and device information
- • Browser type and operating system
- • Usage patterns and analytics data
- • Error logs and diagnostic information
How We Use Your Information
Service Delivery
Processing webhooks, managing integrations, facilitating data synchronization between platforms, and providing real-time monitoring and analytics.
Platform Improvement
Analyzing usage patterns to enhance platform performance, developing new features, and optimizing system reliability and security.
Security & Compliance
Monitoring for security threats, ensuring HIPAA compliance, maintaining audit logs, and protecting against unauthorized access.
Communication
Sending service notifications, security alerts, system updates, and providing customer support.
Data Protection & Security
Encryption
- • AES-256 encryption at rest
- • TLS 1.3 for data in transit
- • End-to-end webhook encryption
- • Encrypted database backups
Access Controls
- • Role-based access control (RBAC)
- • Multi-factor authentication
- • Regular access reviews
- • Principle of least privilege
Monitoring
- • 24/7 security monitoring
- • Intrusion detection systems
- • Audit logging and SIEM
- • Vulnerability assessments
Compliance
- • HIPAA Business Associate
- • SOC 2 Type II certified
- • GDPR compliant procedures
- • Regular third-party audits
Information Sharing
We DO NOT sell, rent, or trade your personal information.
Your data is only shared in the following limited circumstances:
- • With your explicit consent - When you authorize specific integrations or data sharing
- • Service providers - Trusted third parties who assist in platform operations (under strict confidentiality agreements)
- • Legal requirements - When required by law, regulation, or valid legal process
- • Business transfers - In the event of a merger, acquisition, or sale of assets (with prior notice)
- • Security purposes - To protect against fraud, security threats, or illegal activities
Your Rights & Choices
Data Rights
- • Access your personal information
- • Request data corrections or updates
- • Request data deletion (subject to legal requirements)
- • Data portability and export
- • Restrict processing activities
Control Options
- • Configure privacy settings
- • Manage integration permissions
- • Control notification preferences
- • Review audit logs
- • Request Business Associate Agreements
Data Retention
We retain your information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate business interests.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Privacy Officer
Mailing Address
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- • Posting the updated policy on our website
- • Sending email notifications to registered users
- • Displaying in-app notifications
- • Providing 30 days advance notice for significant changes
Your continued use of the VSIP Platform after any changes indicates your acceptance of the updated Privacy Policy.
